Help Center

Find answers to common questions or get in touch with our support team.

Get help via email within 24 hours

support@onalyst.org

Chat with our team during business hours

Available M-F 8am-8pm ET

Priority phone support for Clinic plans

Available for enterprise customers

Frequently Asked Questions

Go to Settings → Billing in your dashboard. You can upgrade to Professional or Clinic plans with a single click.

Yes, we offer a full refund within 14 days of your initial purchase. Contact support@onalyst.org.

Go to Settings → Billing → Cancel Subscription. Your access continues until the end of your billing period.

For best results, use a quiet environment and speak clearly. The app works well with built-in microphones, but external mics improve accuracy.

There is no time limit on recordings. However, we recommend keeping encounters under 2 hours for optimal processing speed.

Yes, our AI is trained on diverse speech patterns and handles various accents well. Accuracy improves over time with use.

Our AI achieves over 95% accuracy for medical terminology. All notes should be reviewed before finalizing.

Yes, Professional and Clinic plans allow creating custom templates tailored to your specialty and preferences.

ICD-10 suggestions should be verified by the clinician. They are based on encounter content but require clinical judgment.

Yes, all data is encrypted at rest (AES-256) and in transit (TLS 1.3). We maintain SOC 2 Type II certification.

All data is stored in AWS Canada (ca-central-1). Your patient data never leaves Canadian borders.

Yes, we provide Business Associate Agreements for Professional and Clinic plans. Contact compliance@onalyst.org.

Our support team is ready to assist you.